Ottawa Mask FAQ

Wash Instruction: Wash your mask in cool/cold water only and hang dry.  Heat will damage your mask. 

Wash Frequency: Wash your mask after 8 hours of wear.  If this is a day at work, wash it then.  If this is all your errands for a week, wash it once per week.



Adult S/M

Adult L/XL

Child/ Youth

Cord Locks

Height (Flat)

17 cm

18 cm

16 cm

All 3 sizes have x1 cord lock; cord lock is on the bottom elastic area.

Length (Flat)

23.5 cm

24.5 cm

20.5 cm

Drawcord Channel Height

5 cm

5 cm

4 cm






Ear-loops/alternate ways to wear the mask: There are three ways to wear your mask:

  1. Both bands over the head, cord lock tightened to make it comfortable.  
  2. One band around the neck, and the other under the chin and around the ears which creates earloops (see image below or online). 
  3. You can cut the bands to make ear-loops.  This isn't a great option because once the ear-loops are cut, there is only one way to wear them.  You can access the tutorial here on Instagram.


Alternate Mask Wearing


Exchange: For anyone who accidentally ordered the wrong size, colour or would like to exchange it; we will be able to accommodate these requests as soon as we deliver our back-order of masks (estimated date April 30th).  At this time, we cannot make any changes to your order.  If you already received your masks, please use and wear them so you're not waiting on us. We'll start processing all exchange requests as of April 30th.

Delivery options:

  1. Pick up at Gopher It Fulfillment Centre at 52 Antarres Drive, Unit #13 in Nepean, Ontario K2E 7Z1, Pick up hours: M-F 9am-6pm, Sat/Sun 9am-3pm.  Please wait for your confirmation email before picking up.  Please bring your Order # and name on the order.  
  2. Delivery in the Ottawa Area via Gopher It, or
  3. Delivery outside Ottawa, but within Canada via Canada Post registered mail. 


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